Terms and Conditions

TERMS & CONDITIONS

Last updated: 19/05/2026

These Terms and Conditions (“Terms”) govern your use of the website www.acrokingdom.com (“Website”) and the purchase of products from ACROKINGDOM LTD (“we”, “us”, “our”).

By accessing this Website and/or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website.

1. Company Information

ACROKINGDOM LTD
26 Moy Green Drive
Westvale Park
Horley, Surrey
RH6 8ND
United Kingdom

Email: info@acrokingdom.com
Phone: 07576802561
Website: www.acrokingdom.com

2. Products & Livestock Disclaimer

We specialise in the sale of live marine coral livestock.

As living organisms, coral frags and colonies may vary slightly in shape, size, and colour from the photographs shown on the Website. We make every effort to represent our corals accurately, but lighting conditions, camera settings, and individual aquarium environments may affect appearance.

All livestock is sold subject to availability.

We reserve the right to substitute equivalent products, delay dispatch, or cancel orders where livestock health or stock availability makes fulfilment impossible.

3. Order Acceptance

All orders placed through our Website are subject to acceptance and availability.

We reserve the right to:

  • refuse or cancel any order;
  • limit quantities purchased;
  • request additional payment verification;
  • delay shipment if payment or customer information cannot be verified.

An order confirmation email does not constitute legal acceptance of the order. Acceptance occurs only when your order has been processed and dispatched.

4. Pricing

All prices shown on our Website are listed in GBP (£).

We reserve the right to change prices at any time without prior notice.

Shipping fees, if applicable, are shown separately at checkout.

5. Payment Methods

We offer the following payment options:

Instant Bank Payment (Recommended)

We highly recommend using Instant Bank Payment (Fena) at checkout. This is the most secure and modern payment option for livestock purchases.

You will be securely redirected to your own banking app or online banking platform to authorise payment.

Benefits include:

  • Faster payment processing
  • No card details required
  • Enhanced security for both customer and seller

Credit & Debit Cards

We accept all major credit and debit cards for orders up to £150.

To reduce fraud risk and protect high-value livestock shipments, orders exceeding £150 (including multiple orders placed on the same day) must be completed using:

  • Instant Bank Payment (Fena), or
  • Direct Bank Transfer (BACS)

For qualifying orders, card payment options may be automatically disabled at checkout.

Card payments are securely processed by trusted third-party payment providers. We do not store or directly process full card details on our own servers.

Direct Bank Transfer (BACS)

We also accept Direct Bank Transfer (BACS).

Orders paid by bank transfer will be placed On Hold until cleared funds are received.

Please use your Order ID as your payment reference.

We reserve the right to delay shipment until payment has been fully confirmed.

Payment Verification & Fraud Prevention

We reserve the right to delay, suspend, or cancel any order if payment appears suspicious, incomplete, or potentially fraudulent.

By submitting payment information, you authorise us and our payment providers to process payment using your selected payment method.

6. Shipping & Delivery

We ship live coral livestock using specialised packaging and approved delivery services.

Shipping dates may be affected by:

  • weather conditions;
  • courier delays;
  • livestock health assessments;
  • public holidays.

We reserve the right to postpone shipment if weather or livestock condition makes shipping unsafe.

Risk transfers to the customer once the package is delivered.

Customers must ensure someone is available to receive the parcel on the agreed delivery date.

7. DOA (Dead on Arrival) Policy

We guarantee that livestock will arrive alive under normal shipping conditions.

To make a DOA claim, customers must:

  • notify us within 2 hours of delivery;
  • provide clear photographs of unopened bags and affected coral;
  • follow any additional instructions requested.

Failure to report within the stated timeframe may invalidate the claim.

Refunds or store credit for approved DOA claims are granted at our discretion.

Shipping costs are non-refundable unless required by law.

8. Returns & Cancellations

Due to the perishable nature of live coral livestock, returns are generally not accepted.

Order cancellations may be accepted only before shipment preparation begins.

Refunds for cancelled orders may be subject to payment processing fees.

9. Customer Responsibilities

Customers are responsible for ensuring they have:

  • appropriate aquarium conditions;
  • suitable lighting and water parameters;
  • proper acclimation procedures;
  • knowledge of coral care.

We are not responsible for livestock loss caused by unsuitable aquarium conditions after delivery.

10. Website Use

You agree not to:

  • misuse the Website;
  • interfere with Website security;
  • upload malicious software;
  • attempt unauthorised access to systems;
  • copy or reproduce Website content without permission.

11. Intellectual Property

All Website content, including but not limited to:

  • photographs;
  • logos;
  • branding;
  • product descriptions;
  • written content;

is the property of ACROKINGDOM LTD and may not be copied, reproduced, or used without prior written permission.

12. Privacy & Personal Information

Your submission of personal information through our Website is governed by our Privacy Notice and Cookie Policy.

These documents explain how we collect, use, store, and protect your personal data.

By using this Website, you acknowledge that certain essential cookies are required for Website functionality and that optional cookies may be used only where you have provided consent through our cookie banner.

13. Cookies & Consent Management

Our Website uses cookies and similar technologies to:

  • ensure proper Website functionality;
  • improve user experience;
  • analyse Website performance;
  • support optional marketing services where applicable.

Non-essential cookies (such as analytics, preferences, and marketing cookies) are only activated after you provide consent via our cookie consent banner.

You may review, change, or withdraw your cookie preferences at any time using the cookie settings available on our Website.

For full details, please review our Cookie Policy.

14. Third-Party Services

Our Website may contain links to third-party services, payment providers, or embedded content.

We are not responsible for the privacy practices, terms, or content of external websites.

Use of third-party services may be subject to their own terms and privacy policies.

15. Limitation of Liability

To the fullest extent permitted by law, ACROKINGDOM LTD shall not be liable for:

  • indirect or consequential losses;
  • livestock losses after successful delivery;
  • courier delays outside our control;
  • technical Website interruptions;
  • customer misuse of products.

Nothing in these Terms limits liability where such limitation is unlawful.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this Website.

Customers are encouraged to review these Terms regularly.