PRIVACY NOTICE

PRIVACY NOTICE

ACROKINGDOM LTD

Last updated: 09 May 2026

This Privacy Notice explains how ACROKINGDOM LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from www.acrokingdom.com.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Details

Business Name: ACROKINGDOM LTD
Website: www.acrokingdom.com
Business Address: 26 Moy Green Drive, Westvale Park, Horley, Surrey, RH6 8ND, United Kingdom
Email: info@acrokingdom.com
Telephone: 07576802561

Data Protection Contact:
Rosislav Rusev
Email: info@acrokingdom.com

2. What Personal Information We Collect

When you visit or place an order on our website, we may collect and process the following information:

Information you provide directly

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account login details (if you create an account)

  • Order history

  • Product preferences

  • Communications with us (emails, messages, complaints, reviews)

Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Website usage data

  • Pages viewed and browsing behaviour

  • Referral source

  • Cart contents

  • Cookie preferences

For more information, please see our Cookie Policy.

3. How We Use Your Personal Information

We use your information to:

  • Process and fulfil your orders

  • Arrange and manage livestock deliveries

  • Communicate with you regarding your order

  • Provide customer support

  • Manage your customer account

  • Process refunds, replacements, or store credits

  • Prevent fraud and improve website security

  • Comply with tax, accounting, and legal obligations

  • Improve our products, services, and website performance

  • Send marketing communications only where you have consented

4. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal data.

Contract

We process your data where necessary to fulfil our contract with you, including:

  • Processing payments

  • Shipping orders

  • Managing customer accounts

  • Providing support

  • Handling refunds or replacement requests

Legal Obligation

We process certain information to comply with legal obligations, including:

  • Tax and accounting requirements

  • Consumer protection laws

  • Fraud prevention obligations

Legitimate Interests

We may process your information where necessary for our legitimate business interests, including:

  • Website security

  • Fraud detection and prevention

  • Business administration

  • Improving website functionality and customer experience

  • Defending or resolving legal claims

Consent

We rely on your consent for:

  • Marketing emails

  • Optional non-essential cookies

  • Future newsletter subscriptions (if applicable)

You may withdraw consent at any time.

5. Payment Processing

We do not store or directly process full payment card details on our own servers.

Payments made through our website are securely processed by trusted third-party payment providers, including:

  • WooPayments (including supported credit and debit card payments, and express checkout methods such as Apple Pay, Google Pay, and Link where enabled)

  • Fena (Instant Bank Payment)

  • Direct Bank Transfer (BACS)

These payment providers process your payment information in accordance with their own privacy policies and security standards.

For Direct Bank Transfer (BACS) payments, we may receive and retain limited payment information necessary to verify and reconcile your payment.

6. Who We Share Your Information With

We only share your personal information where necessary to operate our business and fulfil your orders.

This may include:

Website and Hosting Providers

  • Hostinger

  • WordPress

  • WooCommerce

  • Essential website plugins and technical service providers

Payment Providers

  • WooPayments

  • Fena

  • Banking providers involved in BACS transfers

Delivery Providers

  • Royal Mail

Technical and Security Providers

  • Website security services

  • Fraud prevention tools

  • Backup and maintenance services

We require all third-party service providers to respect the security of your personal information and to process it lawfully.

We do not sell, rent, or trade your personal information to third parties.

7. International Data Transfers

Some of our third-party service providers may process data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • International Data Transfer Agreements (IDTA)

  • Standard contractual protections where required

8. Data Retention

We only retain personal data for as long as necessary.

Typical retention periods include:

  • Order records and invoices: up to 6 years (tax and legal compliance)

  • Customer account information: until account deletion or inactivity

  • Customer enquiries and correspondence: up to 3 years

  • Reviews and comments: until removed by you or us

  • Cookie data: according to our Cookie Policy

9. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

  • SSL encryption

  • Secure hosting

  • Password-protected systems

  • Access restrictions

  • Security monitoring and software updates

However, no online transmission or storage system can be guaranteed 100% secure.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your data to another provider

  • Withdraw consent at any time where consent applies

To exercise any of these rights, please contact:

info@acrokingdom.com

We will respond within one month where required by law.

11. Cookies

We use cookies to:

  • Enable website functionality

  • Remember your preferences

  • Keep track of shopping cart contents

  • Improve website performance

  • Analyse website traffic (where applicable)

Please see our separate Cookie Policy for full details.

12. Children’s Privacy

Our website and products are intended for adults aged 18 and over.

We do not knowingly collect personal information from children.

13. Complaints

If you have concerns about how we use your personal information, please contact us first:

info@acrokingdom.com

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk/make-a-complaint/

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect legal, technical, or business changes.

Any updates will be posted on this page with a revised “Last updated” date.